Terms and Conditions

1. Introduction

Welcome to Cognitzone Technologies.

These Terms and Conditions govern your access to and use of our website, software applications, products, and services, including EasyEduZone and its associated integrations.

By accessing or using our services, you agree to comply with these Terms and Conditions.

If you do not agree with these terms, please discontinue using the relevant services.

2. About Our Services

Cognitzone Technologies provides software development, technology solutions, and software services, including:

• Institute Management and ERP Solutions.
• Customer Relationship Management (CRM).
• Student and Academic Management.
• Staff Management and Payroll.
• Learning Management Systems (LMS).
• Web and Mobile Application Development.
• Software Customization and Integration Services.
• Facebook, Instagram, and WhatsApp integrations.

The availability of specific features depends on the selected service, subscription, and applicable agreement.

3. User Accounts and Responsibilities

Users are responsible for:

• Providing accurate registration and account information.
• Maintaining the confidentiality of their login credentials.
• Restricting access to authorized individuals.
• Ensuring that information entered into the software is accurate and lawful.
• Using the software in compliance with applicable laws and regulations.
• Obtaining necessary permissions and consent before collecting or processing personal information.

Users must immediately notify Cognitzone Technologies if they suspect unauthorized access to their accounts.

4. Third-Party Platform Integrations

Our software may integrate with third-party platforms, including Facebook, Instagram, and WhatsApp Business, through authorized APIs.

Users connecting these services must:

• Have the necessary ownership or administrative authorization for the connected accounts.
• Grant only the permissions required for the intended integration.
• Comply with the applicable terms, policies, and guidelines of Meta and other third-party platforms.
• Ensure that messages and communications are sent in accordance with applicable platform rules.
• Obtain appropriate consent before collecting or using personal information.

Cognitzone Technologies does not own or control third-party platforms and is not responsible for changes, interruptions, restrictions, or service discontinuation imposed by those platforms.

5. Software Usage and Data Responsibility

Customers are responsible for the information they upload, enter, manage, or process through our software.

This includes student records, staff information, enquiries, contact details, communication records, and other institutional data.

Customers must ensure that they have the necessary legal rights and permissions to collect, store, and process such information.

Cognitzone Technologies will process customer information as necessary to provide the contracted software services, subject to our Privacy Policy and applicable agreements.

6. Subscription and Service Terms

Certain software services may be provided under subscription-based or separately agreed commercial arrangements.

Subscription fees, service duration, features, usage limits, renewal terms, and other applicable conditions will be communicated through the relevant proposal, quotation, or service agreement.

Additional customization and development requirements may be evaluated and handled under a separate scope of work.

7. Intellectual Property

All software, source code, designs, interfaces, documentation, and related intellectual property developed or owned by Cognitzone Technologies remain the property of Cognitzone Technologies unless otherwise agreed in writing.

Customers are granted the right to use the software according to the applicable subscription or licensing agreement.

Users must not copy, redistribute, reverse engineer, or commercially exploit our software without prior written authorization.

8. Service Availability and Maintenance

We make reasonable efforts to maintain the availability, security, and reliability of our services.

However, temporary interruptions may occur due to:

• Scheduled maintenance.
• Server or infrastructure issues.
• Internet or network disruptions.
• Third-party platform outages.
• Security incidents or circumstances beyond our reasonable control.

We will make reasonable efforts to address service interruptions.

9. Limitation of Liability

To the extent permitted by applicable law, Cognitzone Technologies shall not be liable for indirect, incidental, or consequential losses arising from the use or inability to use our services, third-party platform interruptions, or unauthorized actions outside our reasonable control.

Nothing in these terms excludes liability that cannot legally be excluded under applicable law.

10. Suspension or Termination

We reserve the right to suspend or restrict access to our services where necessary due to:

• Violation of these Terms and Conditions.
• Unauthorized or unlawful use.
• Security concerns.
• Non-compliance with applicable platform policies.
• Other circumstances permitted under the applicable service agreement.

Customers may discontinue services in accordance with their applicable subscription or service agreement.

11. Privacy and Data Protection

The collection, use, storage, and processing of personal information are governed by our Privacy Policy.

Please review:

https://cognitzone.com/privacy-policy

12. Changes to These Terms

Cognitzone Technologies may revise these Terms and Conditions from time to time.

Any updates will be published on this page with the revised effective date.

Continued use of our services following applicable updates will be subject to the revised terms, to the extent permitted by law.

13. Governing Law

These Terms and Conditions shall be governed by the laws of India.

Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts in Kerala, India.

14. Contact Information

For questions about these Terms and Conditions, please contact: